2009 Volkswagen Jetta TDI
Volkswagen of America has set up a website, vwdieselinfo.com, to keep owners and other interested observers updated with the latest information about its emissions-cheating TDI models.
The homepage has a video message from Volkswagen of America CEO Michael Horn that you can watch below, in which he once again apologizes, reassures owners that their cars are safe and legal to drive, and promises that the company is working to remedy the situation.
The site also provides an up-to-date list of the affected VW-brand models:
• Jetta TDI and Jetta SportWagen TDI, 2009–2015
• Golf TDI, 2010–2015
• Golf SportWagen TDI, 2015
• Beetle TDI and Beetle convertible TDI, 2012–2105
• Passat TDI, 2012–2015
The FAQ section contains a couple of interesting questions, but also not-so-interesting answers. VW cleverly combined the two questions “How soon will a remedy be available?” and “How am I going to be compensated for this?” and answers only the first, saying it doesn’t yet know and that it is working to get the solution done as quickly as possible. (The solution could be announced within days, if Germany has anything to say about it.)
“Am I at risk for not passing the emissions test in my state?” is another query. “We don’t anticipate that customers will have any issues with state registration or inspection,” comes the answer. One wonders: Is that because the cheater code kicks in to allow the car to pass a smog test, the same way it fooled the EPA? In any event, there is a phone number and an email address for owners who do have an issue.
Finally, to the question: “I want to turn in my vehicle—can I and how?” the site says only that VW is “cooperating closely with the regulatory authorities” and the company “ask[s] for your patience.” For those owners who don’t have much patience, or are burning with a desire for revenge, they can choose among the many class-action lawsuits pending against VW.